Privacy policy

Last updated: May 12, 2026.

Panpada operates this online store and website, encompassing all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience for modern kitchen and home gadgets (the "Services"). Panpada is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please review this Privacy Policy thoroughly. By accessing or using any of our Services, you acknowledge that you have read this document and understand how your information is managed as described herein.

Personal Information We Collect or Process

In this policy, "personal information" refers to any data that identifies or can be reasonably linked to you or another individual. This does not include anonymized or de-identified data that cannot be traced back to you. Depending on your interactions with Panpada and your local regulations, we may collect or process the following categories of information:

• Contact details including your full name, residential address, billing and shipping addresses, telephone number, and email.
• Financial information including payment card numbers (credit/debit), financial account details, transaction history, payment methods, and payment confirmations.
• Account information including your unique username, encrypted password, security questions, and saved account preferences.
• Transaction information including records of items viewed, products added to cart or wishlist, purchase history, returns, exchanges, or order cancellations.
• Communications with us including any information provided during interactions with our team, such as customer support inquiries or feedback.
• Device information including data about your hardware, web browser, network connection, IP address, and other unique digital identifiers.
• Usage information including details on how you navigate and interact with the Services, such as timestamps and click patterns.

Sources of Personal Information

We gather personal data from the following channels:

• Directly from you: Provided when you register an account, utilize our Services, contact our support team, or submit information manually;
• Automatically via the Services: Collected from your device through cookies, pixels, and similar tracking technologies during your visit;
• From our service providers: Including technical partners who process data on our behalf to ensure the Services function correctly;
• From our business partners or authorized third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. This includes tools such as Google Analytics and advertising pixels (e.g., Meta/Facebook Pixel).
Types of cookies we use:

Essential cookies – Required for the website to function properly (e.g., shopping cart, checkout).
Analytics cookies – Help us understand how visitors interact with our site (e.g., Google Analytics).
Advertising cookies – Used to deliver personalized ads based on your browsing behavior.

You may disable or manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, visit Google Analytics Opt-out.

How We Use Your Personal Information

Based on your interaction with Panpada, we use your data for the following objectives:

• Service Delivery & Improvement: We process your information to fulfill our contract with you, handle payments, ship orders, manage your account, and personalize your shopping experience through tailored recommendations.
• Marketing & Advertising: We utilize personal data for promotional purposes, such as sending marketing emails or SMS (with your consent) and displaying targeted online advertisements based on your browsing habits.
• Security & Fraud Prevention: To verify accounts, ensure secure transactions, and detect or investigate malicious, illegal, or fraudulent activities. You are responsible for safeguarding your login credentials; we advise against sharing your password with anyone.
• Customer Communication: To provide responsive support, maintain our business relationship, and update you on service-related matters.
• Legal Compliance: To adhere to applicable laws, respond to lawful requests from government agencies, or enforce our internal terms and policies.

How We Disclose Personal Information

We may share your data with third parties under specific circumstances for legitimate business purposes, including:

• With Shopify and other technical vendors who assist in IT management, payment processing, data analytics, and order fulfillment.
• With marketing partners to provide advertising services. We use Shopify’s advertising tools which may involve third-party services. Depending on your location, you may opt out of targeted advertising here.
• When you explicitly request or consent to the disclosure, such as for shipping purposes or via social media integrations.
• With our corporate affiliates or within our business group.
• During business transfers (e.g., mergers or acquisitions) or to protect the legal rights and safety of Panpada, our users, and the public.

Relationship with Shopify

Panpada is hosted on the Shopify platform. Shopify processes your personal data to facilitate and improve the Services. Your information may be transmitted to and stored on servers located outside your home country. We utilize Shopify’s enhanced features to optimize our business, which involves data processing by Shopify. In these instances, Shopify acts as a data controller for those specific purposes. For more information, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to external platforms not operated by Panpada. We recommend reviewing the privacy policies of any third-party site you visit, as we are not responsible for their data practices, security, or content accuracy.

Children's Data

The Services are intended for adults. We do not knowingly collect data from individuals under the age of majority. If you believe a minor has provided us with personal information, please contact us for immediate deletion. We do not knowingly "sell" or "share" the personal data of individuals under 16 years of age.

Security and Retention of Your Information

While we implement robust security measures, no digital environment is 100% secure. We cannot guarantee absolute security and advise against sending sensitive data through unencrypted channels. We retain your information only as long as necessary to provide our Services, comply with legal mandates, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may hold specific rights regarding your personal data, though these are not absolute and may be limited by law:

• Right to Access / Know: Request a summary of the personal data we hold about you.
• Right to Delete: Request the removal of your personal information from our records.
• Right to Correct: Request updates to inaccurate or incomplete information.
• Right of Portability: Obtain a copy of your data in a structured format to transfer to another service.
• Right to Opt out of Targeted Advertising: Direct us not to "sell" or "share" your data for cross-context behavioral advertising here. We also recognize Global Privacy Control (GPC) signals where applicable.
• Communication Preferences: Unsubscribe from marketing emails via the link provided in any message. Transactional emails regarding orders will still be sent.

Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we collect, use, or share.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information by emailing us at support@panpada.com with subject 'Do Not Sell My Personal Information'.
  
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request, contact us at: support@panpada.com.

To exercise these rights, please contact us using the details below. We do not discriminate against users for exercising their privacy rights. Identity verification may be required before processing your request.

Complaints

If you have concerns about our data practices, please reach out to us. You also have the right to lodge a complaint with your local data protection authority (e.g., in the EEA, see the list here).

International Transfers

Your data may be processed and stored outside your country of residence. For transfers from the EEA or UK, we utilize approved mechanisms such as the European Commission's Standard Contractual Clauses to ensure an adequate level of protection.

Changes to This Privacy Policy

We may modify this policy to reflect operational or legal updates. The latest version will always be available on this page with an updated "Last updated" date.

Contact

For questions regarding our privacy practices or to exercise your rights, please email us at support@panpada.com or write to us at: 30 N Gould St Ste N, Sheridan, WY, 82801, US. Panpada is the data controller for your personal information.